Return and Refund Policy
Last updated on: May 12, 2018
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Within 30 days - You must return your product within 30 days of purchasing the product:
Our policy lasts 30 days. If it has been 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of merchandise are exempt from being returned. Perishable merchandise such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that contain intimate or health goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain cases where only partial refunds are granted (if any)
Book with clear signs of use
A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record has been opened
Any item not in its original condition, damaged or lost for reasons not due to our fault
Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and checked your return, we will send you an email to let you know that we have received your returned item. We will also notify you whether or not your refund has been approved.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and have not received your refund yet, please contact us at fnfplush@gmail.com.
Sale items (if any)
Only regular priced items can be refunded, unfortunately discounted items cannot be refunded.
Exchanges (if any)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with qualified photo proof at alemall21@yahoo.com and send your item to:
gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver ships the order to themselves to give it to you later, we will refund the money to the gift giver and they will recognize your return.
Charge
To return your product, you must mail the product to:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you get your money back, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for your replaced product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
Changes to return and refund policy
You can review the latest version of the return and refund policy at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this return and refund policy by posting updates and changes to our website. It is your responsibility to check our site periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to this return and refund policy constitutes acceptance of those changes.
